STORE POLICY

Explore Our Customer Care Policies and Store Policies

At DIR69, we believe in a seamless shopping experience guided by our customer care policies. Secure payments, wholesale options, and dedicated support ensure your satisfaction. Learn more about our policies and shop confidently with DIR69. Our commitment to excellence and your feedback drive us to continuously enhance our services.

Privacy & Safety

We take data privacy and payment safety very seriously. We use industry encryption to protect all your personal and financial information. We also adhere to strict data privacy policies and will never share your information with third parties without consent.

Any information and details you share with us is kept safe and secure.

Wholesale Inquiries

Looking to place a wholesale inquiry for a large order or stock up on our products at your own multi-brand store? We've got you covered! Our ordering options make it easy to get the quantities you need at a wholesale price. Buyers can contact us by sending an email inquiry to divineorderdesign.studio@gmail.com to learn more about our wholesale stocking and how we can help you partner with us.

Payment Methods That We Accept.

All major 3D secure Credit & Debit cards {Mastercard, VISA, & more}
Various major UPI and Digital Wallets {Paypal, Razorpay, & more}

Payment Methods

How long does delivery take?

Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 7-14 business days, while expedited shipping takes 5-7 business days.
What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition with all tags attached. Please visit our Returns page for more details.
How do you ensure the quality of your products?

We ensure the quality of our products through rigorous quality checks at every stage of production. Each item is handcrafted in small batches in our in-house studio to maintain high standards.
What payment methods do you accept?

We accept PayPal and Razorpay for secure and convenient transactions.
What are the shipping options available?

We offer standard and expedited shipping options. You can choose your preferred shipping method at checkout.
How do I request a refund?

To request a refund, please contact our customer support team with your order details. Refunds are processed within 5-7 business days after receiving the returned item.